Setting the Gold Standard in Customer Service and Support

We recognize that it is not always easy to make a change, but we work very hard to make it as easy as possible without missing a step. Many companies can talk the talk, but at In Touch Pharmaceuticals we also walk the walk. We are just a phone call away, 24 hours-a-day, 7 days a week.


What You Really Want and Need During a Transition

We want our new partnership to begin on solid footing, so to ensure that the transition is smooth and seamless our Go Live process begins 30-45 days before your facility begins receiving In Touch services. Our Go Live coordinator and team will meet with key facility personnel to gather start-up information and provide sample policy and procedures for your DON to review.

Go Live Timeline

Below is a sample of our timeline that will help ease the transition.
  • Train the trainer takes place at In Touch Pharmaceuticals. We invite facility staff to tour and review in detail  the presentation that is given in the pharmacy
  • In Touch billing specialists meet with partner billing personnel to set-up census info, statement  requirements and to schedule a “Family Night”
  • Pharmacy Consultant schedules a meeting with the DON to review requested services
  • In Touch delivery fleet driver begins picking up copies of orders which in turn serves as a delivery dry run
  • Approximately 5-7 days prior to In Touch starting services, the In Touch Go Live Coordinator in-services  facility partners; covering all shifts
  • Approximately 3 – 5 days prior to In Touch starting services, In Touch Nursing conducts a chart review to  catch and enter any new orders to ensure accurate recording from the very beginning
  • 24 hours prior to starting services, In Touch Go Live Team is present to change over carts and assist with  the first med pass. Members of the team stay at the facility as long as needed.
  • Go Live Coordinator, Director of Pharmacy, Pharmacy Consultant and director of Nursing continues to  follow-up with the facility DON as transition continues
  • Go Live Coordinator schedules a post-transition follow up meeting 30 days after service has started.  An independent survey is also sent in the mail to gather information on the transition process and  how it might be enhanced