Our Industry. Our Experience.

A preferred long term care pharmacy, In Touch has been meeting and exceeding our clients’ expectations since 2004. We understand the unique environment of the long term care industry and realize that medication waste and potential for medication error are major concerns, which is why we pioneered 7-day or less dispensing, years before the government implemented short-cycle dispensing. Our unique billing system results in cost savings, the ability to produce Med A vs private insurance split billing and post consumption billing.

Our business approach is straight forward, and we offer competitive pricing from the outset, making it easier for our clients to budget and provide a customer support team that has set the industry’s gold standard.

In Touch Pharmaceuticals serves long term care facilities in Illinois, Indiana and Michigan. Your residents pay just one dispense fee per month, plus you enjoy the technological advances afforded by the Pyxis™ system without any of the capital costs.

Short-Cycle Solutions

In Touch will work with you to determine the optimal number of days in the cycle- 7 Days or 3,4 supply to reduce cost.
  • Reduces waste by up to 79% compared to other systems
  • Reduces medication error, mitigating risk and exposure to litigation
  • Improves med pass administration times
  • Resident-specific unit dose sequenced by date and time of administration
  • Decreased med pass tine allows your staff more time for patient care

Clinical Consulting Solutions

Subscribing to the “less is best” approach, In Touch Pharmacy Consultants will make recommendations based on the best therapeutic outcome for the resident.

  • QA protocol keeps all stakeholders advised of issues, goals and concerns
  • Quarterly reports on the number of medications reduced
  • Work with clients to achieve 15% reduction in anti psychotics mandated by CMS
  • Work with clients and members of the Pharmacy and Therapeutics Committee
  • Participate in and contribute to QA Committees, Fall Committees and offer ready solutions
  • Provide in-service training and workshops based on a standard or custom offering


Correctional Facilities

Correctional facilities have a daunting task trying to keep a population with complex medical issues healthy while managing the cost of care. Many offenders must take multiple medications on varying schedules, meaning custody and health staff must have a supportive medication administration system.

Additionally, variable offender stays and recurrent movement, combined with a population that changes frequently, requires specialized dispensing to reduce waste and improve efficiency. In Touch offers you the best cost and the best service.

In Touch has a proven process to control costs in a correction environment.
  • Formulary management to balance cost and care
  • Robust reporting to aid goal setting, continuous improvement and tracking efforts
  • Evaluate prescribing patterns to identify areas where lower cost substitutions can be made
  • Work with medical and mental health staff to manage the use of expensive drugs, particularly psychotropic and anti psychotic meds
  • Establish cost/benefit protocols for the most expensive treatments
  • Evaluate therapeutic value on what inmate received before incarceration versus current treatment
  • Adjust pharmacy needs based on length-of-stay and diagnosis versus complaint
Serving clients in Indiana, In Touch has a proven record of excellence and customer satisfaction.
  • Unit dose, time and date specific packaging with cycle length option of 7 days or less
  • Customized need assessment to identify the most efficient medication strategy
  • Daily, same-day delivery to accommodate intake and medication changes
  • Technology expertise and interface capability to track movement, intake and release
  • Work release transition process for ongoing medication management
  • Separate Bureau of Prisons billing
  • Future ePrescribing of controlled substances
  • A seamless, no cost transition process
  • Ongoing training and auditing functions